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Kubernetes Metrics Agent - Error Messages

For the latest version of this help, see: https://help.apptio.com/en-us/cloudability/product/k8s-metrics-agent.htm

Overview

During startup and runtime, the Cloudability Metrics Agent may log specific errors. This article details some of the common errors and possible remediation steps.

Errors

Message Remarks
Warning non-fatal error: Agent error occurred retrieving runtime diagnostics: < detailed message > RBAC role in the Cloudability namespace may need to be updated. Re-provision the metrics agent for this cluster as detailed here. Note: Be sure to use the exact same cluster name as what is currently in use.
error sending metrics: Error retrieving upload URI: 403

Current Cloudability API Key in use is not valid. The API Key needs to be re-enabled before re-provisioning the metrics agent as detailed here. please contact support for activating the API keys.

Note: Be sure to use the exact same cluster name as what is currently in use.

error sending metrics: Error retrieving upload URI: < detailed message > Network transport issues are potentially blocking the agent from contacting the metrics collection API. Confirm that the metrics agent is able to establish a connection to: https://metrics-collector.cloudability.com
Warning non-fatal error: Agent error occurred retrieving node source metrics: Unable to retrieve node metrics. Please verify RBAC roles: RBAC role in the Cloudability namespace may need to be updated. Re-provision the metrics agent for this cluster as detailed here. Note: Be sure to use the exact same cluster name as what is currently in use.
Fargate node found in cluster, direct node connection disabled. Direct connection to an AWS Fargate node is not possible, so when a Fargate node is detected in the cluster, the agent switches to using kube-proxy for all node connections in the cluster. The allocation of EKS Fargate tasks are not currently supported via the containers feature dashboard. Please contact your technical account manager for instructions on how to access EKS Fargate information via the reporting feature.

 

For direct support for issues with the Cloudability Metrics Agent, please contact support.

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