Documentation and Best Practices

Learn how to use Cloudability and get the most out of our cloud cost management tool

— User assistance content is no longer updated on this site —

— For up-to-date information, check out the Apptio Help Center


Daily Mail

Choose between Unblended or Blended Rates

When you have linked accounts within a Consolidated Billing account family, AWS includes a “blended rate” and "unblended rate" in your detailed billing reports. If you're using Reserved Instances it may make sense for you to report based primarily on Unblended cost. With the new Daily Mail, you can choose which metric you'd like to use via your Preferences page.


Know the freshness of your cost data

We've also fundamentally re-architected the way that your Daily Mail gets sent so that your data gets processed and delivered at better speeds and with greater confidence. We’ll even tell you exactly when we pulled your data and when it was last updated by your cloud provider. And, if your data is incomplete, we’ll let you know what’s missing.

The new daily mail will only send when you have complete data from AWS for the previous day UTC. If we don't receive an updated file before the end of the day UTC, we now send a "Data Delayed" email.


Easier to read on desktop and mobile

The new Daily Mail is designed based on extensive user feedback to give you all the information you need, as clearly as quickly as possible. From a preheader that allows you to see your spending before you even open your email to a design that starts with the big numbers and grows more granular as you scroll, the Daily Mail has never been this intuitive or comprehensive. Want to go deeper? Click on a number to open the detailed Cloudability report that it was derived from.


Choice of delivery for delayed organizations

This is a custom setting for accounts using Cloudability Enterprise and must be enabled by the Cloudability Success team.

If your data is consistently delayed from AWS (due to data volume or parsing done before sending it to Cloudabiilty), this could create a scenario where users consistently get the new Data Delayed email. To prevent this, we've added an option that lets your users select when to receive their mail. They can choose to get their mail with the "most up-to-date data" (regardless of freshness) or opt to wait until we have the "The last complete day". The former is the default.


Understanding the metrics

Month-to-Date Spend: See how much you've spent this month, then compare that to your spend on this date last month.

Est. Monthly Spend: See how much you're estimated to spend this month based on a rolling average over a user-defined number of days, then compare that to last month's total.

Yesterday's Spend: This number reflects your estimated spending for the day prior to your receipt of the email.

Cost: This section of the Daily Mail will list the AWS accounts and the AWS Services (such as RDS, Elastic Compute Cloud, etc.) which have generated the most spending this month-to-date. 

Month-to-Date Usage Hours: See how many hours of usage you've generated this month, then compare that to your usage hours on this date last month.

Yesterday's Usage Hours: This number reflects how many hours of usage you generated for the day prior to your receipt of the email, and compare that total to the day before.

Yesterday's Running Instance Count: See how many instances yesterday's usage hours spanned across, and compare that total to the day before. 

Usage: See the five most recent instances that have been started on your account.

Email Settings: Drill into the data that matters to you with settings that allow you to filter by View, exclude certain spending types such as taxes or one-time costs, and choose whether your data is calculated using blended or unblended cost.


Why did my daily email come later than the scheduled time?

When we have incomplete data from your cloud vendor due to data update schedules, we may delay the delivery of your daily cloud spending email.

For example, if we do not have complete data through the end of the previous day (UTC) then you can expect your email to be delivered around 10 am Pacific Time to allow for complete data to be received and processed.

This  minimizes occurrences of "Yesterday's Estimated Spend" being underreported due to incomplete data from the cloud vendor for that time period.

How Can I Change the Frequency of My Cloud Spend Summary Email?

Once you add a service or product to your Cloudability account, you should start receiving a daily report that shows your current spend as well as an estimate. This is a great way to keep on top of your month's spend and catch any big overages BEFORE they happen.

You may want to change the frequency of those email reports to daily, monthly or even quarterly, however. To change the email frequency:

  1. Log into your Cloudability Preferences page at

  2. Use the drop-down titled "Frequency of your cloud spend summary?" to select the frequency at which you'd like to receive your Cloud Spend Summary report.

  3. Once you've selected your frequency, click "Save Info" at the bottom of the page.



Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Please sign in to leave a comment.